Terms and Conditions

Last updated: Feb 18th, 2020
Introduction

These Terms and Conditions ("terms") written on this webpage shall manage your use of our website, Webpixels accessible at webpixels.io.

By visiting and/or taking any action on Webpixels, you confirm that you are in agreement with and bound by the terms outlined below. These terms apply to the website, emails, or any other communication.

Products

1. All products are 100% digital and delivered electronically to your email.

2. Webpixels is not responsible for you not receiving your product if you fail to provide a valid email or for technical issues outside our control.

Payments & Security

1. All payments are processed securely through PayPal or Braintree. Webpixels does not directly process payments through the website.

Refunds

1. You have 72 hours to evaluate your purchase. If your purchase fails to meet expectations advertised, or is critically flawed in some way, contact Webpixels and we will issue a full refund pending a review.

2. The issue of refunds is at the complete discretion of Webpixels.

3. When you make a qualifying return, we’ll credit the full amount, less the handling charges. Refunds are generally processed within 3–5 business days after we receive your claim and find it eligible for a return. Refunds are applied to the original payment option.

Support

We create long-lasting relationships with our customers and we want to offer you the best help in order to get started with any of our products.

1. With each purchase you get 6 months of Premium Support.

2. After the 6 months of Premium Support expire, you can extend this service by purchasing additional time. Contact us at support@webpixels.io to give you more information.

3. Support includes help with:

  • inital theme setup
  • theme customization and features
  • bug fixes (all issues are fixed by our team)
  • features or functionalities that do not work as presented

4. We do our best to monitor the tickets around the clock, however, this is not always possible due to different time zones. We usually reply in a few hours, but reply times can vary from time to time and be up to 24 hours.

5. Before sending your support request to our team, please take some time to ready our FAQs. Most of the times, for non-technical issues, your response can be found in our list of answers.

Ownership

You may not claim intellectual or exclusive ownership to any of the items offered on Webpixels, modified or unmodified. Products are exclusive property of Webpixels.

Membership and Content

1. Membership is a benefit for those who follow our terms and policies. We may at any time suspend or terminate your account.

2. In these terms, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Webpixels a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

3. We can view and/or remove any content for any reason at our own discretion. This will typically only be exercised for issues needing immediate resolution, such as, but not limited to, the posting of unauthorized content, offensive content, illegal content, or anything breaching anyone else’s rights.

Liability

1. In no event shall Webpixels, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Webpixels, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Entire Agreement

1. These Terms constitute the entire agreement between Webpixels and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

1. These terms will be governed by and interpreted in accordance with the legislation applicable in Romania, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Romaniia for the resolution of any disputes.

Changes to terms

1. If we change our terms of use we will post those changes on this page. Registered users will be sent an email that outlines changes made to the terms of use.